Returns and Exchanges

• Clearance items and items marked Final Sale or non-returnable
• All custom/personalized items (including those shipped directly from a Trusted Partner)
• Trading cards (encapsulated/loose/boxed), game-used items, vintage gear, Under Wraps, Emanate
• Venue purchases (must be returned to the venue)

1. Print and include the Return Form inside your package.
2. Return address unavailable. Contact the retailer that accepted your order before mailing an item.

Keep your tracking number. Eligible returns process in ~10 business days after receipt; refunds then follow the timelines above.

Return charges depend on the applicable policy. If the return is our fault, we cover the $9.99 fee for use of our label. Original shipping charges are excluded from the return-policy refund amount. The refund method you select during the return process is final and cannot be changed.

Return charges depend on the applicable policy. Yes, simply select the e-gift card option during the final step of the return process in the portal. When you choose this option, we waive the $9.99 return label fee. The refund method you select during the return process is final and cannot be changed.

If you choose to use our return label, please be aware that some items must go to different facilities. If you receive multiple labels, be sure to use the correct label for each item. This is required for your return to be processed successfully. You'll still pay the return fee only once per order when using our labels.

Missing label/QR code: If your return label or QR code was created within the last 30 days, you can resend it to yourself from the Orders page.

Expired label/QR code: If your label or QR code was created more than 30 days ago, you'll need to restart the return from your order details page, if the item is still return-eligible.

No printer – Happy Returns® location: No printer needed. Bring your QR code to a Happy Returns location with your item(s).

No printer – UPS: UPS can scan the mobile barcode from the UPS site and print the label for you.

Please report within 45 days of the ship date in order to be eligible for a no-cost replacement or refund.

Most eligible items on our site allow for a 365 day return policy. However, items shipping from a Trusted Partner may be returned within 365 days of the shipping date; some exclusions apply.

Some orders may qualify for Instant Refund, powered by our partner Reshop. If it's offered on your return, selecting it issues your refund immediately when you start your return instead of waiting until we receive your item. You'll then have 7 days to ship the item back. Reshop handles everything specific to your instant refund, including where your refund was sent, refund reversals, return deadline extensions, and any unreturned item fees. For help with an Instant Refund, contact Reshop directly: help.reshop.com.

If you don't see this option during your return, your order isn't eligible for it, you can still choose a standard refund to your original payment method or e-gift card.

Gifts can be returned for an e-gift card (emailed to you). We'll request your name/email, the purchaser's name/email, and the items you're returning, then send a return label.

• Exchanges are currently only available for single‑item, single‑quantity orders to the same shipping address. If your item is eligible for an exchange, it will show in your Account or Track Order page.
• You can exchange your item for the exact same product in a different size.
• Exchange services are provided exclusively for shipments within the US and Canada (meaning orders placed on the Canadian site must ship to Canada, and orders from the US site must ship to the United States).
• If an exchange isn't available, you may still return the item for a refund in accordance with our standard return policy.

• We'll honor the original purchase price you paid, including any promotions or discounts applied at checkout.
• If the item's current price is higher, you won't be charged more.
• If the current price is lower, no refund is issued, as the exchange is processed under your original transaction.

• We cover shipping costs for approved exchanges. No return labels or shipping fees will apply.
• Your item ships to the original shipping address, and the shipping address cannot be changed during an exchange.

• Initiate your exchange through your Account or the Track Order page and follow the on‑screen steps.
• Your exchange item will ship once your original item has been handed to the carrier and shows a carrier scan.
• If your original item isn't returned within 30 days of submitting the request, the exchange will be automatically canceled.

If you need assistance at any point, our team is here to help.

Exchanges are available for single-item, single-quantity orders shipping to the same address, and only for the same product in a different size. Eligible items will show an exchange option in your Account or Track Order page. Exchanges are only offered for orders shipped within the US or within Canada (no cross-border exchanges). If an exchange isn't available, you can still return your item for a refund under our standard 365 day return policy.

You can exchange your item for the same product in a different size. Color, style, and product changes are not currently available through the exchange program.

Exchange services are available for shipments within the US and Canada (meaning orders placed on the Canadian site must ship to Canada, and orders from the US site must ship to the United States).