Our Friendly support team will contact you if they need more information
Package and ship us your original jersey purchased via a FREE return label you will recieve via email
We ship your replacement jersey to you FREE of charge
Crack open that package, throw on your brand new jersey and continue cheering as hard as ever
Jersey Assurance™ Program FAQs
You can open more than one answer at a time.
Jersey Assurance™ is exactly what it sounds like - insurance for your jersey purchase. Rallynivo and American Express teamed up to offer FREE replacement jerseys when any player changes teams within 90 days of purchase. Get a new jersey for your team or simply get the player's fresh uniform from their new team. Just with us within 14 days of the qualifying event.
If you purchased your jersey with us online, any purchase made within 90 days of the player leaving the team can be replaced free of charge. The player must change teams via trade or free-agency signing - roster cuts and suspensions are not covered under Jersey Assurance. If you bought your jersey with an American Express card, you have a full 365 days to make a Jersey Assurance claim.
Jersey Assurance protects you when the player whose jersey you purchased switches teams as a result of a trade, changes number as a result of a trade, or free agency signing.
It’s completely free, we’ll also pay for return shipping of the covered jersey.
In most cases, your jersey is covered under Jersey Assurance™ for 90 days following your purchase from us. However, if you purchase your NBA jersey from Rallynivo, store.nba.com or the NBA Flagship Store at 545 5th Avenue in New York, New York using your valid American Express payment card, your jersey is covered under jersey assurance for 365 days following your date of purchase from such location. For player movement claims, you have 14 days to file a claim after the movement is officially announced by the team or league.
Jersey Assurance™ covers player movement as a result of trades and free agent signings.
Jersey Assurance™ does not cover the following:
Players who no longer play for a team because they were cut, retired, suspended, injured, incarcerated or any other reason (such as a player who signed with a team to retire with that team) except trade or free agent signing
When a player’s number, name, or role changes, but the player has not switched teams
When a team’s jersey changes (e.g. change in manufacturer, city, logo, team name, design, etc.)
Autographed jerseys
Any other apparel items that are not jerseys (e.g. tees, fleece, caps), as defined by us or defective jerseys
Clearance items and items marked as final sale are not eligible.
If you purchased a Jersey without a player name and number or for a player who was cut, retired, or suspended, you are not eligible for a replacement jersey.
No. There is an information form included in your post-purchase email for the purposes of improving our program that we’d like you to participate in but this is not required. However, you may be required to complete a form later in order to receive a replacement jersey. All eligible jerseys covered under our Jersey Assurance Plan will be honored under eligible circumstances.
For player movement claims, we will replace your jersey with any player from the original team you purchased or the new team jersey of the player who moved, for free!
For Example: When Gordon Hayward moved in free agency from the Utah Jazz to the Boston Celtics and you qualify for Jersey Assurance you can get a replacement jersey of a player on the Utah Jazz or a Gordon Hayward on the Boston Celtics. The new jersey will be the exact same type of jersey. Thus, if you originally ordered a women’s Nike Swingman jersey, the jersey you’d receive would also be a women’s Nike Swingman jersey.
For jersey damage claims, Rallynivo will replace your jersey with the exact same jersey. So if your Gordon Hayward Boston Celtics Mens Nike Green Swingman jersey, size Large was damaged, you would be eligible to receive a Gordon Hayward Boston Celtics Mens Nike Green Swingman jersey, size Large.
Upgrades are allowed for player movement subject to availability. For player movement claims, while filing your claim with our Customer Service team, let them know you’re interested in upgrading. You will pay the difference between the then-current retail price of the replacement jersey and the price you paid for the original jersey.
You’ll have to send your jersey back to us before we will send you a replacement jersey. Our friendly customer support team will send you a pre-paid return label after you file a claim in our help center. NOTE: You cannot use the return label that came in your original package for any Jersey Assurance™ claims.
It’s easy! Fill out some basic information on our online form found and one of our dedicated Jersey Assurance™ support team members will be happy to help you get the process started!
Rallynivo